Delivery to the Republic of Ireland and Northern Ireland takes 3 - 5 working days. Delivery to Mainland UK takes 5 - 7 working days. All other delivery timeframes vary per location. For information regarding order tracking, please get in touch.
Products on our site are subject to availability and delays may occur that are outside of our control. Consequently, any dates specified for delivery are therefore approximate only. When you purchase on our site we will send you a quotation and any products not available at the time of your order will be sent as soon as possible – as soon as they roll off the line!
Damaged & Rejected Goods
As the customer you must inspect the goods within a reasonable time after their receipt; you’ll be deemed to have accepted the goods unless you notify us within 7 days that the goods are rejected. (This does not affect your statutory rights.)
If you have not notified us as above, we’ll consider the products as being of satisfactory quality, and may not accept any rejected items at a later date.
We want you to receive your The Handmade Soap Company goods in perfect condition – as they left us. If goods purchased from us through this website have been damaged in transit we will refund or exchange them. Return any damaged or unsatisfactory items to us in their original packaging within 7 days of receiving them:
The Handmade Soap Company
The Old Mill
Returns should be posted to the above address within 7 days of receipt. Where the rejection of the goods is due to a defect or discrepancy in the order, you’re entitled to a full refund or replacement.
The card used for the purchase will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to The Handmade Soap Company before the refund or replacement can be issued. When returning items we’d recommend you hold on to proof of postage; we can’t take responsibility for any parcels that might get lost in transit.
Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, we cannot cancel the transaction. The order will be considered valid and you, the Customer will remain liable for the full payment.
Please make any cancellations by phone to +353 (41) 988 4704 or by email: firstname.lastname@example.org. If you must!