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March 24, 2020

FAQs

A note from the team:

Kindness comes naturally, particularly at a time like this. We want our customers to know that currently, we have a solid supply chain to continue making Hand Sanitiser for as long as is needed.

Thank you all for your patience and your understanding as we navigate this new road together. We are blown away with the emails of support, there is so much kindness in our world! 

Frequently Asked Questions

Our customer service team are working through all of your emails. And, they are working as quickly as possible. To help them out, we have answered some of the Frequently Asked Questions about our Hand Sanitiser here. Please check them out first if possible!

    1. I've ordered in the last day or two. When will my order arrive?

      The Short Answer: 2-5 days.

      The Long Answer: We are currently shipping in what we call 'real-time'. This means our dispatch team are packing your orders and our courier partners are delivering them as quickly now as they ever did.

    2. Can I collect my order from you?

      The Short Answer: No

      The Long Answer: Normally, we welcome visitors with open arms and often a cup of tea and a chat. We genuinely love to see you. But, Isopropyl Alcohol is a volatile liquid and it would violate every Health & Safety rule in the book. We are also protecting ourselves and you by maintaining a safe, secure and socially distanced work space.

    3. Does your Hand Sanitiser kill Covid-19 virus?

      The Short Answer:  Yes, when applied according the on-pack directions, our Hand Sanitiser which contains 70% Isopropyl Alcohol will kill Covid-19. 

      The Long Answer:

      The most recent and relevant international regulatory guidance on hand sanitisers comes from the US Centers for Disease Control & Prevention (CDC) which is the US National Health Protection Agency, generally regarded to be one of the primary sources of guidance on disease and infection control.

      March 14th 2020 Bulletin

      Coronavirus Disease 2019 (COVID-19), CDC Statement for Healthcare Personnel on Hand Hygiene during the Response to the International Emergence of COVID-19

      "CDC recommends the use of alcohol based hand sanitizers with greater than 60% ethanol or 70% Isopropanol (Isopropyl Alcohol, IPA) as the preferred form of hand hygiene in healthcare settings, based upon greater access to hand sanitizer. Health care providers who use alcohol based-hand sanitizers as part of their hand hygiene routine can inform patients that they are following CDC guidelines".

      We'll also refer to The World Health Organisation here: "Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands." 



    4. I didn't get a confirmation email for my online order, what do I do?

      The Short Answer: Check your spam folder. Give it 24hrs, our website is quite busy at the moment and could experience delays. If you still don't have a confirmation email, drop us a line at customercare@thehandmadesoapcompany.ie 

      The Long Answer: This could be for a couple of reasons. Internet usage is high across the country and can be intermittent, so your order may not have gone through. First thing is to check your spam folder. If after 24hrs you still haven't received an email, check your bank statement to see if payment has been taken, if not your order may not have gone through. Drop us a line at customercare@thehandmadesoapcompany.ie and we can double check for you.

     

    Written by Trish Keenan